1k99 Privacy Policy

Who Runs 1k99

1k99 (accessible at 1k99.ws) is an online gaming platform serving players in Bangladesh and other permitted regions. When you create an account, deposit funds, or simply visit the site, you are sharing data with 1k99 as the data controller for all player-facing activity.

This policy covers every touchpoint: the website, the 1k99 App (Android APK), live chat sessions, and email correspondence. If you have questions at any point, write to [email protected] — our team responds around the clock.

Data We Collect

We only collect information we actually need to run the service, verify your identity, and keep accounts secure. The table below shows the main categories.

We do not purchase data lists from third-party marketing vendors. If you connect via a referral link, we record which referral code was used — only the code, not the full profile of the referring player.

Why We Use Your Data

Running your account

Your registration details let us create and maintain your 1k99 account, process deposits starting from ৳500, execute withdrawals, and credit any bonuses you qualify for. Without this data the service cannot function.

Identity and fraud checks

Before your first withdrawal, we verify your identity using your NID, passport, or driving licence. This protects you and the wider player community. Our KYC review typically completes within 24 hours. We also run automated checks on each transaction to flag unusual patterns.

Responsible gaming monitoring

Usage data — session length, betting frequency, self-exclusion history — lets us identify early signs of problem gambling. If patterns raise concern, our team may reach out directly. You can also set deposit or session limits yourself at any time from your account settings.

Marketing communications

With your explicit consent we may send reload bonus alerts, match-day promotions, and 1k99 App update notices via SMS or email. You can withdraw consent at any time by clicking the unsubscribe link in any message or by emailing [email protected].

Platform improvement

Aggregated usage statistics help us decide which games to add, where the app experience needs work, and how quickly pages load on Bangladeshi mobile networks. This analysis uses de-identified data wherever possible.

Legal Basis for Processing

Every processing activity at 1k99 rests on one of the following grounds:

• Contract performance — processing necessary to deliver the gaming service you signed up for.
• Legal obligation — AML checks, KYC identity verification, and record-keeping required by applicable regulations.
• Legitimate interests — fraud prevention, platform security, and aggregate analytics that do not override your rights.
• Consent — direct marketing messages. Consent is voluntary and revocable at any time.

Sharing With Third Parties

1k99 does not sell player data. We share specific data only where strictly necessary:

• Game providers (Playtech, PG Soft, JDB, CQ9, FA Chai) receive session tokens and bet data to run their games inside our platform. They act as processors under contractual data protection terms.
• Payment processors (bKash, Nagad, Rocket, Upay, and bank partners) receive the transaction details required to complete each deposit or withdrawal.
• Identity verification services may receive a copy of your submitted ID document to cross-check authenticity.
• Regulators and law enforcement — we comply with lawful requests. We will inform you of any disclosure where we are legally permitted to do so.

All third-party processors are contractually required to handle your data in line with this policy and to implement appropriate security measures.

Cookies and Device Signals

The 1k99 website uses cookies and similar technologies (localStorage, session tokens) to keep you logged in, remember your language preference, and measure site performance. We do not serve third-party advertising cookies.

You can clear cookies at any time via your browser settings. Deleting session cookies will log you out of your 1k99 account. The 1k99 App (version 3.0.15, Android 8.0+) uses device identifiers instead of browser cookies for the same functional purposes.

How Long We Keep Records

Retention periods are set by the type of data and the reason we hold it:

• Account and transaction records — kept for at least 5 years after account closure to meet financial record-keeping obligations.
• KYC documents — kept for 5 years after the last transaction or account closure, whichever is later.
• Support communications — kept for 2 years after the ticket is resolved, then deleted.
• Marketing consent records — kept for as long as you remain subscribed, plus 1 year after you unsubscribe.
• Technical logs (IP, device) — retained for 12 months, then anonymised.

When retention periods expire, data is securely deleted or irreversibly anonymised. We do not archive player data indefinitely.

Your Rights as a Player

You have clear rights over the personal data 1k99 holds about you. To exercise any of these, email [email protected] with your account username and the specific request.

• Access — request a copy of all data we hold on your account.
• Correction — ask us to fix inaccurate or incomplete information.
• Deletion — request erasure of data we no longer need to hold.
• Restriction — limit how we process your data while a dispute is resolved.
• Portability — receive your data in a machine-readable format.
• Objection — object to processing based on legitimate interests.
• Marketing opt-out — withdraw consent for promotional messages at any time.
• Complaint — lodge a complaint with the relevant data protection authority.

We will respond to all data rights requests within 30 days. Complex requests may take up to 60 days; we will notify you if that is the case.

Players Under 18

1k99 is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we discover that a minor has created an account, we will close it immediately and delete all associated data. Parents or guardians who believe a minor has accessed 1k99 should contact us at [email protected] so we can act promptly.

18+ only. Gambling can be addictive. Play responsibly and within your means. If you need support, reach out to our team at any time via 24/7 Live Chat.

Policy Updates

We review this Privacy Policy regularly. When we make material changes — for example, if we add a new data category or a new type of third-party processor — we will notify active players via email and post a notice on the 1k99 homepage at least 14 days before the change takes effect.

The "Last updated" date at the top of this page always reflects the most recent revision. Continuing to use 1k99 after a notified change constitutes acceptance of the updated policy.

Reaching Our Privacy Team

For any privacy-related question, data rights request, or concern, our preferred channel is email. We do not handle privacy requests through live chat, as those conversations are not suitable for transmitting account verification details securely.

• Email: [email protected]
• Subject line: "Privacy Request – [your username]"
• Response time: within 30 days (standard requests)

If you believe we have not addressed your concern adequately, you have the right to escalate to the relevant data protection authority in your jurisdiction.