Responsible Gaming at 1k99

◆ What Responsible Gaming Means at 1k99

Responsible gaming is not just a legal box to tick. At 1k99, it means giving every Bangladesh player the information and tools to make their own decisions — and stepping in when those decisions start causing harm. The platform runs slots, live casino tables, crash games, and sports markets around the clock. That kind of constant availability is convenient, but it also means the responsibility on both sides — yours and ours — is real.

The core idea is simple: gaming money is entertainment money, not income. If you are depositing cash you cannot afford to lose, chasing losses, or hiding your activity from family, those are signals worth taking seriously. 1k99 will not judge you for reaching out; the support team handles these messages with discretion every day.

◆ Age Verification: No Accounts Under 18

You must be at least 18 years old to register at 1k99. This is a hard requirement with no exceptions. During registration you confirm your age, and before your first withdrawal you must complete KYC (Know Your Customer) verification using one of the following documents:

• National ID Card (NID)
• Passport
• Driving Licence

The KYC review takes up to 24 hours. If documents show that an account holder is under 18, the account will be closed immediately and any funds returned minus any bonus that was activated. There is no appeal process for this rule — it is fixed.

◆ Signs That Gaming Has Become a Problem

Problem gambling builds slowly. Most people do not notice the early signs because each individual session feels manageable. The pattern only becomes visible when you step back. Watch for these:

• Spending more than you planned in a single session, regularly
• Depositing to recover money you already lost in the same day
• Skipping meals, work, or sleep to keep playing
• Borrowing money from family or friends to fund deposits
• Feeling anxious or irritable when you cannot access the platform
• Hiding your gaming from people close to you
• Thinking about gaming during work, prayers, or family time
• Gambling with bill money, rent, or school fees

One or two of these on their own does not confirm a problem. A consistent pattern of several of them does. If you recognise yourself in this list, the tools and contacts below are the right next step.

◆ Quick Self-Assessment

Answer these four questions honestly. If you answer "yes" to two or more, it is worth pausing and using the account tools described in the next section.

1. In the past month, have you spent more than you originally intended on more than three occasions?
2. Have you returned to 1k99 the same day after a loss to try to win it back?
3. Has anyone in your household commented on the amount of time or money you spend gaming?
4. Have you felt that gaming is something you need to do every day, even when you do not particularly enjoy it?

◆ Tools 1k99 Gives You

These tools are available to every registered player. Contact 24/7 Live Chat or email [email protected] to activate any of them. Changes to limits that make them stricter take effect immediately; changes that make them looser require a 7-day cooling-off period before they apply.

The minimum deposit at 1k99 is ৳500. If you are using a deposit limit, setting it to ৳500 per day is the tightest restriction available through this tool — self-exclusion is the only way to stop deposits entirely.

◆ Self-Exclusion and Account Closure

Self-exclusion means asking 1k99 to close your account so that you cannot log in, deposit, or play. There are two durations: a 6-month block (reviewable at the end of the period on request) or a permanent closure.

How to request self-exclusion

1. Send an email to [email protected] with the subject line "Self-Exclusion Request".
2. Include your registered email address and phone number so the team can identify your account.
3. State clearly whether you want a 6-month block or permanent closure.
4. The team will reply within 24 hours to confirm the closure. Your account will be locked before that reply arrives.

During self-exclusion you will not receive any promotional emails or bonus notifications from 1k99. Any balance remaining in the account at the time of closure will be returned to your registered bKash or Nagad number after standard KYC checks.

◆ Keeping Your Account Away from Minors

If children or younger siblings use your phone or computer, there are straightforward steps to keep your 1k99 account private.

• Use a strong PIN or biometric lock on your device.
• Do not save your 1k99 password in the browser on a shared device.
• Log out after every session on a shared phone.
• On Android, use a separate user profile for gaming apps.
• If you suspect a minor has accessed your account, contact 1k99 support immediately — the team will review the session logs and take appropriate action.

If you discover that a minor has deposited using your account, 1k99 will reverse those transactions and temporarily freeze the account pending an investigation. Report it to [email protected] as soon as possible.

◆ Getting Outside Help

1k99 support can set limits and close accounts, but it cannot provide counselling or financial advice. If gaming is affecting your relationships or finances, these organisations offer confidential support. Most have online chat options that work well on mobile.

• Gamblers Anonymous: ga.org — free peer-support meetings and online chat, available internationally including South Asia members.
• GamCare: gamcare.org.uk — phone, chat, and forums; English-language counsellors available around the clock.
• National Mental Health Helpline (Bangladesh): Kaan Pete Roi — 01779-554391; confidential emotional support in English and Bengali.
• GamTalk: gamtalk.org — free online peer forums with daily moderated discussions.

You do not need to be in a crisis to use these services. Many people contact them early on, just to talk through concerns with someone outside their family. That is exactly what these services are designed for.

◆ Reach the 1k99 Team

For responsible gaming requests — limits, cooling-off, self-exclusion, or questions about your account — you can reach the team any time:

• Live Chat: Available 24/7 through the website and the 1k99 app
• Email: [email protected]

When you write in, include your registered email and the specific tool or action you need. The team prioritises responsible gaming requests and aims to respond within one hour via live chat and within four hours via email.

If you are not sure what you need, just write "I want to talk about my gambling" — that is enough. The team will guide the conversation from there, without pressure and without judgment.

18+ only. Gaming should be entertainment, not a source of income or a way to resolve financial difficulty. If it has become either of those things, please use the tools on this page or contact support today.