1k99 FAQ

Any person who is 18 years old or older and a resident of Bangladesh can register. One account per person is allowed — duplicate accounts are closed without notice and any balance forfeited. Keep your login details private and never share your account with anyone else.

Go to 1k99 Register, fill in your mobile number, set a password, and enter the OTP sent to your phone. Once verified, your account is active. You can start browsing games straight away, but you need a deposit before placing real-money bets.

On the login page, tap "Forgot Password" and enter your registered mobile number. You will receive an OTP to reset it. If you no longer have access to that number, contact live chat with your account details and a copy of your NID for manual verification.

Wait five minutes and refresh your wallet page. If the balance has still not updated, go to "Deposit History" in your account and copy the transaction ID. Send that ID to live chat — agents can trace the payment and credit it manually within 15 minutes. Do not send a second deposit before resolving the first one.

No. Your 1k99 account and the mobile wallet used for deposits must belong to the same person. Deposits from third-party numbers are rejected and refunded. This rule applies to all payment methods and is tied to 1k99's anti-money-laundering policy.

Say you deposit ৳1,000 and receive ৳1,150 bonus — your total starting balance is ৳2,150. The wagering requirement is 11 × ৳2,150 = ৳23,650. You need your total bet volume to reach that figure within 7 days. Every eligible spin or bet counts at full value toward the target.

Yes. All active players receive 1.4% cashback on net losses each day. The cashback is credited to your account the following morning and carries no wagering requirement — you can withdraw it straight away once the minimum withdrawal threshold of ৳1,100 is met.

The minimum single withdrawal is ৳1,100. There is no maximum on a single request, but your daily total cannot exceed ৳200,000 for standard accounts. VIP players on higher tiers get an increased daily cap — see the VIP page for exact figures.

First, check whether your KYC documents have been approved. Pending or incomplete verification is the most common reason for delayed withdrawals. If KYC is complete and the status still shows "Processing," contact live chat and share your withdrawal reference number. Agents can escalate it to the finance team immediately.

1k99 accepts three types of ID: your National ID Card (NID), a valid Passport, or a Driving Licence. Upload a clear photo or scan of the front and back. Blurry images or photos with glare are rejected, so take the shot in good lighting. Your name on the document must match the name on your 1k99 account.

KYC must be completed before your first withdrawal. You can deposit and play without it, but no funds will leave your account until the verification is approved. It is a good idea to submit documents early — the review takes up to 24 hours, so uploading right after registration means you will never be held up when you want to cash out.

The official APK is available only through the 1k99 App page on this website. Version 3.0.15 is the current release (28 MB, Android 8.0+, updated 3 November 2026). Do not download APK files from third-party sites — they may contain malware or an outdated version that blocks payments.

Before installing, go to Settings → Security and enable "Install from unknown sources" (or "Install unknown apps" on Android 8+). Then open the downloaded APK file and tap Install. The process takes about 30 seconds. You can turn the "unknown sources" setting back off after installation is complete.

Slots, crash games, live casino tables, and sports bets all count at full value. A small number of games are excluded from bonus wagering — these are listed in the promotions terms inside your account panel. If you place a bet on an excluded game while a bonus is active, the stake itself still settles normally but the amount does not contribute to your wagering progress.

Yes. The sports section covers cricket (including BPL, IPL and international T20 and ODI fixtures), football, kabaddi, and other popular markets. Live in-play betting is available for most major matches. Minimum stake and odds rules apply — check the sportsbook page for current match listings and bet limits.

Email [email protected] with your account number and a clear description of the issue. Include any screenshots of transaction IDs or error messages. Email responses typically arrive within a few hours. For urgent account issues — locked account, missing deposit — use live chat and stay in the queue rather than switching to email.